Privacy Policy

1. Information We Collect

Personal Information

• Full Name
• Phone Number
• Email Address
• Date of Birth
• Gender
• Address

Health Information

• Test bookings and history
• Uploaded prescriptions
• Lab reports
• Medical preferences

Location Data

• Manual or live location for pickup services

Device & Technical Data

• Device type and OS
• App usage data
• Crash logs

Payment Information

• UPI / Card / Wallet transactions
• We do not store full payment credentials

2. How We Use Your Information

• Create and manage your account
• Schedule and manage test bookings
• Assign pickup agents based on location
• Process payments and generate invoices
• Deliver reports (online & physical)
• Send notifications and updates
• Improve user experience
• Provide customer support

3. Sharing of Information

We do not sell your personal data.

• Labs & Diagnostic Partners: To process tests
• Pickup Agents: Limited info (name, address, contact)
• Payment Gateways: Secure transactions
• Legal Authorities: If required by law

4. Data Security

• Encrypted data transmission
• Secure APIs
• Role-based access (Admin, Pickup Agent, User)

While we implement strong safeguards, no system is completely secure.

5. Data Retention

We retain your data as long as your account is active or as required for legal purposes. You can request deletion anytime.

6. Your Rights

• Access your data
• Update or correct information
• Request deletion
• Opt-out of marketing notifications

7. Permissions Used

• Location: For pickup services
• Camera/Storage: Upload prescriptions
• Notifications: Booking updates

8. Third-Party Services

• Google Login
• Payment Gateways
• Analytics Tools

These services have their own privacy policies.

9. Children’s Privacy

Our services are not intended for individuals under 18 without parental supervision.

10. Updates to This Policy

We may update this Privacy Policy. Changes will be notified via app or email.